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Johnnyboy3
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Using my phone abroad?

Why couldn't I use my phone abroad on holiday? Despite turning Data Roaming on while I was in France I constantly got the message "Refreshing SIM Data" flashing up preventing me from doing anything when I was online as it kept jumping back to the start of what I was doing.

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Re: Using my phone abroad?

Hi Johnnyboy3,

 

Thanks for posting and welcome to the community 🙂

 

I am sorry to hear of the mobile issues. Are you still abroad? If so, please can you do a manual network search on the handset for me?

 

Kind regards,

John_GS
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Johnnyboy3
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Re: Using my phone abroad?

No. I am home now. I did a network search when I was away and although the phone could find networks I was not able to actually connect to any. A message explanation did pop up but I do not recall now what it said.

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Re: Using my phone abroad?

Thanks Johnnyboy3,

 

Can you tell me if your using an older EE Hosted SIM card or if this a VM controlled SIM? If this SIM card was issued within the last two years, it will be the most up to date SIM type we supply.

 

Can you also tell me if Roaming was switched on, on the self-care account? 

 

Kindest regards,

 

David_Bn

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Johnnyboy3
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Re: Using my phone abroad?

I have only the SIM for 18 months. Yes, ‘Roaming’ was switched on.

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Re: Using my phone abroad?

OK Johnnyboy3

 

I need to check a few things, I will pop you a private message now 🙂

 

Thanks Joe_F

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