I moved home on 1 May and notified VM a few days before. VM customer service told me that she would close my existing account and open a new one for me. The new account would not be activated until 4 May which I am fine with.
When I moved to my new home, I saw a new contract and was asked to sign it. However, the contract period is wrong. The minimum contract period is 18 months and I have used VM service for 4 months. Therefore, I would expect I would be able to end the service without paying an Early Disconnection Fee 14 months later. However, the new contract states that I would only be able to do so after 18 months that it was essentially extended, while no service has been added or removed and no other amendments are made.
Unfortunately, I tried many times rebooting and resetting the Hub and I still could not connect to the Internet. VM technical team told me that they were working on it and my old account would be activated again on 5 May.
I am really confused that someone told me that my account has to be closed for moving home at the beginning, but someone told me a totally different thing after moving home.
When you move home you start a new minimum contract term, not continue the old one.
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