Red light

[JohnAstles]

Trying to resolve the red light on hub 3 box. Not overheating and internet connection is working. Do I need a new hub box?  If so how can I do this. PS done all advised resets. 

[David_Bn]

Thanks for reaching out to us @JohnAstles, and a very warm welcome to our Community Forums

Sorry to hear of the issues you've been experiencing with the red light on the hub,

This would require a replacement to be sent out to you - check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn