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Jodie78
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Network

  • Anyone having broadband issues? Mine has been off since about 12pm, managed to get through to virgin and apparently there is an issue in my area, it doesn't say anything about that on my app. I have the hub 4 and the 360 TV boxes and neither are working. Not good when you have 2 kids needing the Internet to do school work!!

My hub 4 has a red solid light on it btw 

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jbrennand
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Re: Network

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.