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Hub 3 has permanent red power LED

Dave54321
On our wavelength

on ‎17-07-2024 18:58

Hi

My Hub 3 has a permanent red power LED. It is upright, well ventilated, and has been powered off and on to see if this resolves it, but it still has the red light.

I believe this indicates overheating and that it will need replacing?

Cheers

 

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3 REPLIES 3

Dave54321
On our wavelength

on ‎17-07-2024 19:15

I should add that it's in router mode and wi-fi is functioning normally. I ran the Network Diagnostic Tool which said the temperature is normal. Obviously the red light is not normal, hence reporting here. Thanks

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Ashleigh_C
Forum Team
Forum Team
In response to Dave54321

on ‎17-07-2024 20:12

Hi there @Dave54321 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry to hear that you have faced this issue and thank you for trying the fixes already listed here on the forums. I would be happy to arrange an engineer for you via a private message to resolve this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Ashleigh_C
Forum Team
Forum Team

on ‎19-07-2024 16:37

Hello again @Dave54321 
Thanks so much for your private message and confirming your address, I have now booked you a visit for Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
 

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