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Forum Team
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Message 11 of 15
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Re: Hub 3.0 password

I'm assuming that didn't resolve it for you.

As silly as it sounds, have you been able to check that it is definitely your hub details that the app is finding and not a neighbour's hub?

Thanks,

Tom_S

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davewh1
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Message 12 of 15
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Re: Hub 3.0 password

Hi Tom 

It's definitely mine, I've scanned the hub with my phone and number corresponds to what on the bottom of the router

Cheers

Dave

 

 

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Message 13 of 15
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Re: Hub 3.0 password

No problem.

 

I am going to send you a PM so I can take a closer look for you.

 

Thanks,

Tom_S

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davewh1
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Message 14 of 15
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Helpful Answer

Re: Hub 3.0 password

I did another reset of the router (kept the reset button pressed for over minute). changed the password on the hub login page and this time it worked for both mobile phones.

Only thing different from the last reboot was that I didn't use special characters in the password.

Hope this might help someone 

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Dave_cq
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Message 15 of 15
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Re: Hub 3.0 password

As per the VM website ... password must

  • be between 8 and 10 characters long.
  • begin with a letter.
  • consist of only letters and numbers (no special character like #&@*)
  • contain at least one number.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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