on 20-07-2021 19:43
Hi,
Would love some help please, really difficult to get some traction and speak to someone who can fix my connection. I am experiencing significant connection issues whereby I am seeing high packet loss, ping spikes and then lose of connection that requires the full restart to get live again.
I have been using ThinkBroadband to monitor my connection which should paint a picture.
Would really like to see a solution otherwise I will have no choice but to switch providers.
on 20-07-2021 19:46
on 20-07-2021 19:57
Hello, thanks for taking a look!
Information
Cable Modem | EuroDOCSIS 3.0 Compliant |
Serial Number | 483256WV047AB |
Boot Code Version | PSPU-Boot 1.0.20.1391 |
Software Version | V2.01.15 |
Hardware Version | 1.03 |
CA Key | Installed |
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 139000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Success |
Provisioning State | OK | Operational |
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) | 139000000 | 147000000 | 155000000 | 163000000 | 171000000 | 179000000 | 187000000 | 195000000 |
Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
Interleave Depth | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 |
Power Level (dBmV) | -2.48 | -2.53 | -2.73 | -2.99 | -3.19 | -3.25 | -3.73 | -4.02 |
RxMER (dB) | 35.08 | 35.25 | 35.25 | 35.42 | 35.60 | 35.60 | 35.42 | 35.42 |
Pre RS Errors | 19013 | 10251 | 56874 | 47308 | 11822 | 56040 | 17120 | 27131 |
Post RS Errors | 1986 | 6997 | 15303 | 4403 | 4440 | 4150 | 2904 | 5694 |
Upstream US-1 US-2 US-3 US-4
Channel Type | 2.0 | 2.0 | 2.0 | 2.0 |
Channel ID | 2 | 4 | 3 | 1 |
Frequency (Hz) | 53700000 | 39400000 | 46200000 | 60300000 |
Ranging Status | Success | Success | Success | Success |
Modulation | 64QAM | 64QAM | 64QAM | 64QAM |
Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 |
Mini-Slot Size | 2 | 2 | 2 | 2 |
Power Level (dBmV) | 48.75 | 47.50 | 48.00 | 49.25 |
T1 Timeouts | 0 | 0 | 0 | 0 |
T2 Timeouts | 0 | 0 | 0 | 0 |
T3 Timeouts | 1 | 0 | 0 | 0 |
T4 Timeouts | 0 | 0 | 0 | 0 |
Upstream Burst Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)
Modulation Type | 16QAM | QPSK | 16QAM | 64QAM | 64QAM | 16QAM |
Differential Encoding | OFF | OFF | OFF | OFF | OFF | OFF |
Preamble Length | 56 | 640 | 384 | 104 | 104 | 104 |
Preamble Value Offset | 652 | 0 | 0 | 716 | 716 | 716 |
FEC Error Correction (T) | 0 | 5 | 5 | 10 | 16 | 5 |
FEC Codeword Information Bytes (K) | 16 | 34 | 34 | 81 | 223 | 86 |
Maximum Burst Size | 0 | 0 | 0 | 3 | 255 | 255 |
Guard Time Size | 8 | 48 | 48 | 8 | 8 | 8 |
Last Codeword Length | Fixed | Fixed | Fixed | Shortened | Shortened | Shortened |
Scrambler On/Off | ON | ON | ON | ON | ON | ON |
General Configuration
Network Access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | EuroDOCSIS 3.0 |
Config File |
Primary Downstream Service Flow
SFID | 31340 |
Max Traffic Rate | 117000047 bps |
Max Traffic Burst | 42600 bytes |
Min Traffic Rate | 0 bps |
Primary Upstream Service Flow
SFID | 31339 |
Max Traffic Rate | 10500047 bps |
Max Traffic Burst | 16320 bytes |
Min Traffic Rate | 0 bps |
Max Concatenated Burst | 16320 bytes |
Scheduling Type | Best Effort |
Network Log
First Time | Last Time | Priority | Error Number | Description |
20/07/2021 18:12:10 GMT | 20/07/2021 18:12:10 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.239.4.57 |
20/07/2021 18:11:11 GMT | 20/07/2021 18:11:11 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
20/07/2021 18:09:23 GMT | 20/07/2021 18:09:23 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:09:22 GMT | 20/07/2021 18:09:22 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:09:07 GMT | 20/07/2021 18:09:07 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:09:03 GMT | 20/07/2021 18:09:03 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:51 GMT | 20/07/2021 18:08:51 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:45 GMT | 20/07/2021 18:08:45 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:11 GMT | 20/07/2021 18:08:11 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:07 GMT | 20/07/2021 18:08:07 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:49 GMT | 20/07/2021 18:07:49 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:42 GMT | 20/07/2021 18:07:42 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:38 GMT | 20/07/2021 18:07:38 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:28 GMT | 20/07/2021 18:07:28 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:26 GMT | 20/07/2021 18:07:26 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:16 GMT | 20/07/2021 18:07:16 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:04 GMT | 20/07/2021 18:07:04 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:02 GMT | 20/07/2021 18:07:02 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec06f89ecab47e23db6ed194476cc36220...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec06f89ecab47e23db6ed194476cc36220331491
Sorry for the data dump! I hope this helps.
Thank you
on 20-07-2021 20:05
Information
Cable Modem | EuroDOCSIS 3.0 Compliant |
Serial Number | 483256WV047AB |
Boot Code Version | PSPU-Boot 1.0.20.1391 |
Software Version | V2.01.15 |
Hardware Version | 1.03 |
CA Key | Installed |
on 20-07-2021 20:05
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 139000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Success |
Provisioning State | OK | Operational |
on 20-07-2021 20:06
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) | 139000000 | 147000000 | 155000000 | 163000000 | 171000000 | 179000000 | 187000000 | 195000000 |
Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
Interleave Depth | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 |
Power Level (dBmV) | -2.25 | -2.29 | -2.49 | -2.74 | -2.94 | -3.01 | -3.43 | -3.82 |
RxMER (dB) | 35.42 | 35.42 | 35.60 | 35.60 | 35.97 | 35.97 | 35.78 | 35.97 |
Pre RS Errors | 41674 | 32507 | 79725 | 53940 | 24902 | 65565 | 17585 | 35046 |
Post RS Errors | 22080 | 26804 | 35815 | 10250 | 15729 | 12232 | 3318 | 12334 |
on 20-07-2021 20:06
Upstream US-1 US-2 US-3 US-4
Channel Type | 2.0 | 2.0 | 2.0 | 2.0 |
Channel ID | 2 | 4 | 3 | 1 |
Frequency (Hz) | 53700000 | 39400000 | 46200000 | 60300000 |
Ranging Status | Success | Success | Success | Success |
Modulation | 64QAM | 64QAM | 64QAM | 64QAM |
Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 |
Mini-Slot Size | 2 | 2 | 2 | 2 |
Power Level (dBmV) | 48.50 | 47.50 | 47.75 | 49.25 |
T1 Timeouts | 0 | 0 | 0 | 0 |
T2 Timeouts | 0 | 0 | 0 | 0 |
T3 Timeouts | 1 | 0 | 0 | 0 |
T4 Timeouts | 0 | 0 | 0 | 0 |
on 20-07-2021 20:08
Network Log
First Time | Last Time | Priority | Error Number | Description |
20/07/2021 18:12:10 GMT | 20/07/2021 18:12:10 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.239.4.57 |
20/07/2021 18:11:11 GMT | 20/07/2021 18:11:11 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
20/07/2021 18:09:23 GMT | 20/07/2021 18:09:23 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:09:22 GMT | 20/07/2021 18:09:22 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:09:07 GMT | 20/07/2021 18:09:07 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:09:03 GMT | 20/07/2021 18:09:03 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:51 GMT | 20/07/2021 18:08:51 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:45 GMT | 20/07/2021 18:08:45 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:11 GMT | 20/07/2021 18:08:11 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:08:07 GMT | 20/07/2021 18:08:07 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:49 GMT | 20/07/2021 18:07:49 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:42 GMT | 20/07/2021 18:07:42 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:38 GMT | 20/07/2021 18:07:38 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:28 GMT | 20/07/2021 18:07:28 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:26 GMT | 20/07/2021 18:07:26 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:16 GMT | 20/07/2021 18:07:16 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:04 GMT | 20/07/2021 18:07:04 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
20/07/2021 18:07:02 GMT | 20/07/2021 18:07:02 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
on 20-07-2021 20:09
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec06f89ecab47e23db6ed194476cc36220331491
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec06f89ecab47e23db6ed194476cc36220331491
on 20-07-2021 20:27