Connection issues

[Nicki_81]

Hi,

      Since having the hub 5 a few months ago, i've been having nothing but problems. Rebooting in the night for no reason, connection loss on some devices. Did a hub test on vm and all it keeps saying is to reboot the router which i do a few times a week anyway, always have. And after that it says i have connection issues on all devices, bearing in mind a few of them are next to the hub and it showed that even wired devices had connection issues too. Any help would be appreciated

[Reece_MH]

Hi Nicki_81 👋

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're facing issues with your connection, and haven't been receiving much help from the Connect App. I've taken a look on our side, and I will need to pop you a private message as it looks like there are a couple of things we need to get sorted.

Please look out for it in the top-right, purple envelope.

Thanks,