on 13-09-2021 10:09
Hello,
I was wondering if anyone could help? I have only been with virgin media a few months and our hub keeps dropping out from time to time, particularly in the evenings. Mobile phones all switch over to mobile data and say that the hub has no internet. Hub itself is flashing to say no internet and after a few seconds re connects before dropping out again a few minutes later. A speed check reports around 3-4mbs rather than the 100mbs speed we have.
Any advice? A reset on the router works for a short time before the problem comes back.
Thanks
Answered! Go to Answer
on 13-09-2021 12:10
on 13-09-2021 10:11
on 13-09-2021 12:07
Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)
Ranged Upstream Channel (Hz)
Provisioning State
1 | 139000000 | 5.1 | 37 | 256 qam | 1 |
2 | 147000000 | 5.4 | 37 | 256 qam | 2 |
3 | 155000000 | 5.4 | 37 | 256 qam | 3 |
4 | 163000000 | 5.5 | 37 | 256 qam | 4 |
5 | 171000000 | 5.5 | 37 | 256 qam | 5 |
6 | 179000000 | 5.6 | 37 | 256 qam | 6 |
7 | 187000000 | 5.8 | 37 | 256 qam | 7 |
8 | 195000000 | 5.8 | 37 | 256 qam | 8 |
9 | 203000000 | 5.8 | 37 | 256 qam | 9 |
10 | 211000000 | 5.6 | 37 | 256 qam | 10 |
11 | 219000000 | 5.9 | 37 | 256 qam | 11 |
12 | 227000000 | 5.8 | 37 | 256 qam | 12 |
13 | 235000000 | 5.5 | 37 | 256 qam | 13 |
14 | 243000000 | 5.5 | 37 | 256 qam | 14 |
15 | 251000000 | 5.4 | 37 | 256 qam | 15 |
16 | 259000000 | 5.1 | 37 | 256 qam | 16 |
17 | 267000000 | 5 | 37 | 256 qam | 17 |
18 | 275000000 | 4.6 | 37 | 256 qam | 18 |
19 | 283000000 | 4.5 | 37 | 256 qam | 19 |
20 | 291000000 | 4.5 | 37 | 256 qam | 20 |
21 | 299000000 | 4.5 | 37 | 256 qam | 21 |
22 | 307000000 | 4.5 | 37 | 256 qam | 22 |
23 | 315000000 | 4.6 | 37 | 256 qam | 23 |
24 | 323000000 | 4.9 | 37 | 256 qam | 24 |
1 | Locked | 37.3 | 183 | 0 | |
2 | Locked | 37.3 | 91 | 0 | |
3 | Locked | 37.3 | 56 | 0 | |
4 | Locked | 37.3 | 87 | 0 | |
5 | Locked | 37.6 | 92 | 0 | |
6 | Locked | 37.3 | 96 | 0 | |
7 | Locked | 37.3 | 124 | 0 | |
8 | Locked | 37.3 | 130 | 0 | |
9 | Locked | 37.3 | 87 | 0 | |
10 | Locked | 37.6 | 79 | 0 | |
11 | Locked | 37.3 | 46 | 0 | |
12 | Locked | 37.3 | 84 | 0 | |
13 | Locked | 37.6 | 82 | 0 | |
14 | Locked | 37.3 | 86 | 0 | |
15 | Locked | 37.3 | 95 | 0 | |
16 | Locked | 37.3 | 141 | 0 | |
17 | Locked | 37.6 | 121 | 0 | |
18 | Locked | 37.3 | 226 | 0 | |
19 | Locked | 37.6 | 234 | 0 | |
20 | Locked | 37.6 | 259 | 0 | |
21 | Locked | 37.3 | 269 | 0 | |
22 | Locked | 37.6 | 282 | 0 | |
23 | Locked | 37.3 | 289 | 0 | |
24 | Locked | 37.3 | 256 | 0 |
|
on 13-09-2021 12:08
1 | 53699962 | 29 | 5120 | 64 qam | 6 |
2 | 39399889 | 29.5 | 5120 | 64 qam | 8 |
3 | 46199879 | 29.3 | 5120 | 64 qam | 7 |
4 | 60299870 | 29 | 5120 | 64 qam | 5 |
1 | ATDMA | 0 | 0 | 14 | 0 |
2 | ATDMA | 0 | 0 | 19 | 0 |
3 | ATDMA | 0 | 0 | 12 | 0 |
4 | ATDMA | 0 | 0 | 8 | 0 |
on 13-09-2021 12:08
on 13-09-2021 12:10
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057+voc-b.cm
Primary Downstream Service Flow
SFID 6834
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 6833
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort
13/09/2021 00:03:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/09/2021 00:01:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/09/2021 20:35:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/09/2021 20:33:4 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 20:40:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 19:16:8 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/09/2021 02:30:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 22:15:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 18:35:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 17:07:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 17:05:7 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/09/2021 17:03:47 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 19:06:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/09/2021 15:46:5 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 00:13:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/09/2021 03:46:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/08/2021 16:04:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/08/2021 15:46:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/08/2021 05:36:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/08/2021 03:46:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 13-09-2021 12:10
on 13-09-2021 12:11
on 13-09-2021 12:20
I will have a look now see what is on there.
There's the link for the monitoring:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9addc7b8b320d81187968b610554a09da63c7958
on 13-09-2021 12:28
No I can't see any return path attenuator obviously fitted.