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Box connecting to internet

Hi,#

We have had no connection for 2 weeks now.

I was sent a new hub a week ago as the helpline suggested the old one was broken. I installed the new hub but still I only have a green power light showing not white. I think there must be a problem with the cable outside our house.

I have been trying the helpline everyday for a week for at least 4 hrs each time and have not managed to get through to anyone.

We just want an engineer to come and fix it. Is there anyone from virgin media actually taking calls or monitoring this forum? The service is absolutely disgraceful. Please advise.

 

Yours Helen

 

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Re: Box connecting to internet

Have you called the Hub Activation number -  0800 953 9500 ?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Box connecting to internet

Thanks for the response.

yes. I am just put on hold for ever when I dial that number.

 

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Very Insightful Person
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Message 4 of 6
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Re: Box connecting to internet

I will flag it for the VM team to look at. Keep checking back here.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Box connecting to internet

Thanks

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Re: Box connecting to internet

Hi helenpeat,

 

I'll send a PM shortly to get your account details.

 

Cheers,

Corey C

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