My account can not sign in

[luke-efc]

hi I have try everything and still no good ,

• The problem is I can not sign into my account with email address that I registered with , the problem I think is because i used same email address few months befor I order virgin with then cancel , so I thought I would be ok to used email address with new order I was wrong , any idea how I can fix this I keep getting fob off . 
  when I log in I get messages saying this 

• You can't reset your password online right now, as you don't have additional details set up on your account.

  To reset your password, please contact us and one of our team will help you.

• am still waiting 
• many help be great thanks Luke 

[Reece_MH]

Hi @luke-efc 👋

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing some issues when attempting to sign in to your My Virgin Media. We can certainly take a look into getting those additional details setup on our side.

Please look out for my private message, in the top-right, purple envelope so I can continue assisting.

Thanks,