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Ewan1
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International roaming

Hi there sorry I know this has been covered before but how do I get my account activated for international roaming whilst abroad? Can someone from virgin contact my about that please? And yes I am already abroad.

Ewan.
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Forum Team (Retired) Rich_B
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Re: International roaming

Hi Ewan,

 

Thanks for posting.

 

I'll send you a private message to get this activated for you you. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Richardinct2018
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Re: International roaming

Same problem. I called 789 before travelling and set up roaming etc as instructed but no connection. In S Africa for 2 months more and need to get the phone to work. Please help , Rich_B 

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Forum Team (Retired) Rich_B
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Re: International roaming

Hi Richardinct2018,

 

Welcome to the community and thanks for posting. Sorry you're not able to connect in South Africa.

 

If you've not done so already you need to restart the handset on arrival. It should connect to the network automatically but sometimes a manual search and select is needed (Google how to do this if you're not sure).

 

If you're still experiencing issues then please answer the following questions:-

 

What make and model of handset are you using?

What networks appear in the list when you search?

What happens when you attempt to connect to them?

Do you get an error message?

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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KasiaKciuk
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Re: International roaming

Hi,

I have similiar issue. I am already abroad, in Poland and my mobile cannot log to any mobile network, so i cannot make calls and text. My Virgin account is saying that roaming is on, but seems like it is not. I would be so grateful if you can help me immediatelly, because it it a big problem for me and i do not know what to do really.

Kasia

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Forum Team (Retired) Rich_B
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Re: International roaming

Hi Kasia,

 

Welcome to the community and thanks for posting. Sorry you can't connect to a network in Poland.

 

I'll send you a private message to see if I can get to the bottom of this for you. To view this click on the purple envelope on then top right.

 

Hope to hear from you soon.

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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Richardinct2018
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Re: International roaming

Problem solved. I got virgin in uk to changevroaming status then a reboot and all ok
Thank you
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thelagan
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Message 8 of 10
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Re: International roaming

Hi Rich, Same problem. I'm in Ireland now and will be traveling to France tomorrow. Account info days I'm set up for roaming but even with a reboot I have no connection.
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Forum Team (Retired) Rich_B
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Message 9 of 10
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Re: International roaming

Hi thelagan,

 

Thanks for taking the time to post. Sorry about this but you've come to the right place for help.

 

If your handset is not connecting to a network automatically then you need to perform a manual network search and select instead.

 

I don't know what handset you have so can't provide the correct steps at the moment but a simple Google search should tell you how to do it.

 

If you're still not able to get a connection abroad then please answer the following questions:-

 

What make and model of handset are you using?

What are the list of networks that appear in the list?

What happens when you attempt to connect to a network?

Does it give you an error message?

 

Thanks


Rich
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Can make calls, but no data? Check your "Virgin Mobile APN settings"

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thelagan
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Re: International roaming

Thanks Rich. The manual search worked Smiley Happy
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