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EGDMurray
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Data Roaming Portugal

Hi

trying to access data services when in Portugal. International calls working, mobile account set to roaming on and APN appears to match the required settings that I have reviewed on the message boards.

Any ideas, seem to be common and may need an update on the Virgin systems. My wife's phone has the same issue.

thanks

euan

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Forum Team
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Re: Data Roaming Portugal

Hey EGDMurray, 

Thanks for your post and welcome to our community. 

Sorry about not being able to connect abroad, I'm keen to help get this sorted. 

Can you pop me a personal message and I'll take a closer look?

Smiley Happy 

Emma_C - Forum Team
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pgoncalv
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Re: Data Roaming Portugal

I had an occasional similar issue in Greece recently. Could this be because the data roaming is only available on 3G at the moment? So when you are connected to a 4G network, things just do not work? I doubt you would be on 3G only areas in Portugal as the 4G coverage is pretty good. May be worth looking for a 3G network and connecting to that. 

Hope that helps! 

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EGDMurray
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Re: Data Roaming Portugal

Thanks, all sorted.  I needed someone within the Virgin team to switch me on to data roaming on their system.  

 

 

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