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Kimpablo
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Billing issues, rude advisor, blank responses, not very helpful customer care.

I just rang virgin media to see if I could change my package or leave as my 12 month contract is up. I came through to a Advisor named Maria based in Swansea who did not present herself and was extremely rude, ignorant and unprofessional, I wish to make a complaint about her and have the call listened too as she turned it round and said I was argumentative although all I wanted to do was talk to someone professional to discuss my account. I asked to speak to her manager and she refused. I asked to make a complaint and she refused......This is what we have to deal with disgusting

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Re: Billing issues, rude advisor, blank responses, not very helpful customer care.

Hi there Kimpablo, welcome to our forums.

 

I'm sorry to hear this is the service you have received, this is certainly not what we would expect to hear of.

 

I will be happy to have this looked into for you if you are able to send the following details via a private message:

 

  • Your mobile number
  • The full name on the account
  • Confirm you are the account holder

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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