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Virgin Online Account Password Trouble

We've been trying to reset the password on our online account but are unable to do so. Clicked the reset password option, typed in all the details and all is fine except for when it comes to the bill details.

After typing in the bill details it says they're not valid even though they've been entered directly from the most recent bill.

Any help with this would be greatly appreciated.

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Re: Virgin Online Account Password Trouble

Hi simo661,


Welcome to the community forums and thank you very much for your post. We are sorry to hear you have had some issues resetting your My VM password, we would like to have a further look into this for you. This will however require a private message so we can assist further. We will follow up right away.


Many thanks,