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Talking to someone

Flowegirl07
Just joined

Friday

We recently started a new changed contract with Virgin for less money but are being charged the old rate. We rang about a problem with my bill and can't get through to speak to a human. The AI just keeps telling us to download the app. Has anyone got a number so we can speak to someone?

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1 REPLY 1

Steven_L
Forum Team
Forum Team

Friday

Hello Flowegirl07,

Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your current package. Was your package change done online and as it within the last 10 days that you agreed to the new package?

Kind Regards,

Steven_L

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