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Positive Experience This Morning

My M125 broadband contract is up at the end of September & was going from £29 to £44.I called them, and after going through the automated stuff, the phone was answered in 1 ring.Long story short, he instantly offered me the same deal for £19 and he d...

labodd by • Joining in
  • 195 Views
  • 3 replies
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TNT removed, mobile added on!

I am really needing some help.Got a call from Virgin yesterday, saying TNT had been removed and it was now an add-on. Normally I question this kind of thing but I thought perhaps I’d missed an email or something…still thought it was odd that a contra...

SJD2017 by • Joining in
  • 107 Views
  • 1 replies
  • 0 kudos

Not Leaving Virgin Media

My existing 18-month M250 Broadband & Landline contract expires on 29 September 2024, at which point my monthly cost was due to rise from £26.05 to £59.10.I was attracted back to Virgin Media by a newbie offer in March 2023. VM offered 250 Mbps for £...

Lasting Power of Attorney

My mum has an account with you. She has Alzheimer's disease and does not use the internet not watch the TV channels she pays for, only wants the landline. I've a complaint case ongoing but but you keep phoning her and she doesn't remember so is sayin...

Will this ever end?

Renewed my contract Wednesday 31-07-24 for £79-35 plus Broadband upgrade for £3, £82-35 a month in total, some how price showed at £70-00, i just thought it must be some sort of adjustment, 6 days later i phoned Virgin to ask about 360 box, that nigh...

Resolved! Moving Home-New area does not have VM

Hello,I called Virgin Media today but I found the telephone instructions on what needs to be done very unclear. If anyone can help me here that would be much appreciated.I am on an 18 month contract-with 9 months left. I am moving on August 23rd to a...

Can't find WS or CH order reference

Hi,I need the order reference number (starting with WS or CH) for top cashback uk. I can't find this on any email, email attachment, letter, or in the app. The only advice I've seen is to make a call, but honestly I don't want to sit in a queue for o...

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