Forum Discussion

Kmc717's avatar
Kmc717
Just joined
12 hours ago

Reducing account and not having to deal with the useless BOT

Hi guys

i currently have the max package and looking to remove my extra box due to my father passing away. 
I’m getting very annoyed about dealing with the online bot. When you get a 'human' they want to give you a deal and faster package yet I’m on 1 gig. Does anyone know the best contact for sorting something so trivial? 

Also, I put my partner onto virgin last week and set up today. Was suppose to go through the referral scheme but I have never been contacted about it. I’m thinking of telling her to cancel the package tomorrow and get the newer deals with money back or the tv. 
Thanks in advance. 

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2 Replies

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi Kmc717 thanks for posting and welcome to our community.

    Sorry to hear that you've had a poor customer service experience. In regards to the refer a friend, did you go through this website? As that is where you'd have needed to make your referral. So that I can investigate your customer service issue, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    Hi Kmc717,

    The deal offering the free TV or £200 bill credit ended on 9th July.   There will probably be another offer soon, although VM don't usually advertise it in advance.

    The last offer was for customers that signed up between 3rd July and 9th July 2025. If this was done online via the website then they were able to choose between a 50" HiSense 4K Ultra HD Smart TV or a £200 credit added to their bill.   The offers aren't valid on all packages/bundles.  For the one just finished the eligible bundles included the Bigger Bundle + Sports, Bigger Bundle + Movies, Biggest Bundle, and the Volt variants of the above bundles.