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lim1
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Message 31 of 40
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Re: Not Received Refer A Friend Credit

Hello! I am facing the same problem of not having the refer a friend credit being deducted from my first bill and it would be great if I could get some help. Thank you!

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Message 32 of 40
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Re: Not Received Refer A Friend Credit

Hi lim1, 

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 

 

There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 

 

Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.

 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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warrendenman
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Message 33 of 40
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Re: Not Received Refer A Friend Credit

I'm facing the exact same problem were they said i didnt do it right, did anyone get it solved

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Message 34 of 40
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Re: Not Received Refer A Friend Credit

Hi warrendenman,

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit either Smiley Sad 

 

The correct process for referring customers is as follow: The existing account holder needs to pop in their friend's details via this page here: Refer A Friend This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 

 

Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.

 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Jacevoor77
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Message 35 of 40
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Re: Not Received Refer A Friend Credit

send the email from your virgin account  to your friend email 

your friend clicks on the email gets taken to virgin site to get what ever there want 

once done and its all setup 

wait till the bill is near ready 

phone up virgin tell them you refer a friend give account proof off email sent to them 

next step 

get your friend to phone them for the credit 

there give account number and send proof off email 

then you get your credit 

nice that you have to virgin job 

xmas p45 should be handed out 

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daviddude
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Message 36 of 40
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Re: Not Received Refer A Friend Credit

Hi,

Same problem here as well. I have recieved a mail from a friend, used that link for registration. The first e-mail shows the 50 pounds refer friend has been added, the rest of the e-mails don't mention anything about this. Couple of days ago I recieved my first bill and of course without the discount. How could I get it sorted if I have that first e-mail?

Thanks,
David

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Message 37 of 40
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Re: Not Received Refer A Friend Credit

Hello there daviddude, 

 

Welcome to the forums and for your first post! We do hope that you enjoy being part of our community Smiley Happy 

I have been able to locate your account from your Forum information and have popped you a Private Message to go through security with you so I can help!

 

Pop me a reply when you can. 

 

Cheers!

Katie - Forum Team


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Tyskie
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Message 38 of 40
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Re: Not Received Refer A Friend Credit

Reading this 18-month-old thread makes me wonder what on earth is going on !!!

I referred my dad to Virgin Media and I do not take referrals lightly - at the end of the day it's my reputation on the line if I refer something that is below standard!!

I went through the process just as the engineer instructed - sent a text with all the details required and my dad was then contacted by Virgin.

Luckily, however, he spotted that there was no mention of payment of £50 credit for the referral when he was about to sign the contract. When he asked the phone representative why this is the case, the VM representative on the phone argued with him (I myself have been a victim of this kind of behaviour when I've spoken to their Indian call centre!), saying it's too late to get the £50 and that it wasn't going to happen!

My dad decided to back out of the deal and has stayed with his previous broadband provider.

That's one potential customer lost, £50 I didn't get and it's left my dad wondering why I recommended these cowboys to him in the first place! Definitely not staying with Virgin once the 12 months are up!

I've been a Virgin Media customer before and left due to poor customer service. Decided to give them a second chance! Clearly that was a mistake on my part!!

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JackJ25
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Message 39 of 40
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Re: Not Received Refer A Friend Credit

Hello! I have not received the £50 refer a friend credit either. I was sent the generated email from virgin. i followed the link. signed up to virgin media and received the email confirmation that the credit will be added.

When i got my first bill i noticed it had not been added.

I phoned virgin customer service and they told me there is nothing he could see on my account regarding the refer a friend £50 credit. They advised I talk to the live chat and send them proof (email confirmation) but the live chat only seems to be working only for people who want to join Virgin media, and not existing customers who want to talk about their bill.

Can anyone help me out here?  


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Message 40 of 40
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Re: Not Received Refer A Friend Credit

Hi JackJ25,

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend

This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. As you followed this process I've no idea why no link was made between the 2 accounts. 
Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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