Menu
Reply
  • 2
  • 0
  • 0
Elpfu11
Joining in
186 Views
Message 1 of 2
Flag for a moderator

New deal

Whats happening to Virgin it used to be so good,

I recently agreed a deal with them having been with them for several years accepted the price £37 ,when they were asking £61 two weeks later saw my next estimate was going to be £55, so I rang them up , gone are the days when you got straight through to a human ,i was on over an hour yes 1 hour, explained my case and she told me they had made a mistake and could not honour this deal, also asked about my loyalty bonus always been £7 but this year its gone down to £2 ,suddenly im not worth so much.

So They are saying they will drop it from 61 to 55 and they will get 5 of that back from my loyalty bonus ,  ive left it with them but have heard nothing yet ,as it was an hour on the phone I guess I wont hold my breathe with a reply any time soon.

 

 

0 Kudos
Reply
  • 2.48K
  • 64
  • 96
Moderator
Moderator
139 Views
Message 2 of 2
Flag for a moderator

Re: New deal

Hi Elpfu11,

I'm sorry to hear of the confusion surrounding your package price.

I'd like to look into this if you still need help so I'll be dropping you a private message for more info soon. Just click the small envelope logo to the top right.

Thanks,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply