I have a 12-month VIVID-50 contract which ends at 29th of August, 2019. I called Virgin Media on July 21st to tell them that I want to cancel my contract beyond the 12-month period. The cancellation was activated (I received confirmation mails etc.).
However, yesterday I received a 42 pound bill for the period of 1-30 September. I read on terms and conditions that you have to give 30 days of notice for cancellation, which apparently, I did (more than 30 days actually). Why do I have to pay for September since I called at least 30 days before to inform that I want my contract terminated after 29th of August ?
Would you please enlighten me if there is something that I'm missing ?
Sorry to hear of this Fivosts, you should be paying a month in advance but as you have put a cancellation request in then this should have been stopped and a final bill produced for August.
I would like to take a further look into your account and find out why this has happened to your account, please reply to my private message with the requested details and I can look into this for you.