incoming Phone call - cant hear caller but they can hear me !!

[monkeynuts1469]

Just had the phone switched over to VOIP and had the new router installed.

Also had an emergency Phone caller installed as I am disabled  with a Alarm fitted in case of falling

Ever since then, intermittently we have a call, the caller can hear me saying hello but I cant hear  them (as if its a silent caller and its very frightning )

It doesn't happen every time but 3-4 times per week .

Has any one else had this problem when transferred to this service (voip)

[Lisa_CC]

Do you have logs of when this happens with the incoming call telephone numbers, with exact date and times? We'll be able to ask them to check if so.

Thanks,

Lisa

[Treebys]

I'm getting similar issues across three different devices, Apple and Samsung. This suggests it's either network or account related.

[Laurie_C]

Hi Treebys,

Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're also having this issue.

Could you please expand a little more on the kind of problems that you've been having. Does this only happen when you receive a call from a certain number, or does this issue occur with every number? Please provide as much information as possible so that I can best advise.

Kind regards,

Laurie