Menu
Reply
  • 1
  • 0
  • 0
Anderscja
Joining in
168 Views
Message 1 of 2
Flag for a moderator

Phone sockets

Hi

We have recently installed a broadband, TV and phone package. All works ok when following the setup pack.

We do have phone sockets already installed in the house as it was built with NTL installed, these worked for the former resident of the house for their virgin package. They do not work now though, we can get phone through the router as the instructions say , however, the sockets are better positioned in the house for the phone to be located.

Wiring around the sockets Iooks fine, is  there something to check or plug in to get these to work?

Thanks

Chris

0 Kudos
Reply
  • 10.12K
  • 751
  • 2.12K
Very Insightful Person
Very Insightful Person
165 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Phone sockets

all new installations work with the socket on the router as a voip service, the existing phone line will not be connected in the cabinet and cannot be used

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply