Hi all, recently been affected by very poor quality phone line and also some sort of crossed line.
As soon as phone is picked up we're told "call cannot be connected" without even dialling. A lot of the time, there's no dial tone in the first place. We've had people calling us saying they are returning a call we've just made (we haven't made any calls). Also today picked up the phone and it was already connected to emergency services (ambulance) who were asking the caller to cough to confirm they needed assistance!
Can't seem to find a solution online/forums as eventually the end result is a PM between customer and Virgin.
