Menu
Reply
  • 6
  • 0
  • 0
Kkumari
Joining in
222 Views
Message 1 of 4
Flag for a moderator

Phone line not working - again!!

Hi

I'm in area 12 and my phone like is not working again! 

I have checked the Service Status and it shows there's no issues but I'm not receiving any calls and unable to make them either. However, if I call my landline from my mobile, it just rings out.

Can you assist please? Thank you. 

0 Kudos
Reply
  • 1.04K
  • 48
  • 94
Moderator
Moderator
198 Views
Message 2 of 4
Flag for a moderator

Re: Phone line not working - again!!

Hi Kkumari,

Thanks for your post.

Very sorry to hear you are having issues with your landline. Are you still having trouble with this? If you are, can you confirm if you pick up your landline do you get a dialling tone?

Thanks

Lindsey_C

0 Kudos
Reply
  • 6
  • 0
  • 0
Kkumari
Joining in
192 Views
Message 3 of 4
Flag for a moderator

Re: Phone line not working - again!!

There no dialling tone when I put up the landline so I'm not receiving any calls. I have this issue on a regular basis and you send out an engineer, whi then fixes it from the mains outside in the grey box. 

Thank you. 

0 Kudos
Reply
  • 1.04K
  • 48
  • 94
Moderator
Moderator
189 Views
Message 4 of 4
Flag for a moderator

Re: Phone line not working - again!!

Thanks for confirming this for me. I would like to take a closer look into this for you, to be able to do this, I will need some further information from you. 

I'll drop you a PM asking for the details I need, if you can reply to this, I will be more than happy to help.

Thanks

Lindsey_C

0 Kudos
Reply