No caller ID

[Fazackerley]

We have been having issues with our home phone recently including complete loss of service and no ringing on internal calls. Those issues were fixed and due to a 'local exchange issue' but we have now lost Caller ID.

Whilst trying to sort those issues out we spoke to several agents and were told it was never in our package - your contract has expired (we signed a new 18 month contract in Feb 2024 so it hasn't) and after spending several hours on the phone we finally agreed a new contract which included caller ID and call forwarding.

However still no caller ID but call forwarding is active.

I have tried a replacement phone but that gives the same result we just get 'External' on the display.

Would appreciate any help - we are using a Gigaset C575HX which was fine before the service issues and no changes have been made.

Thanks John

[Akua_A]

Hi @Fazackerley 

Welcome to our forums and sorry to hear you are having issues with caller ID since a package change. We can understand the frustration caused and we want to do our best to help from here. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,