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Madjamjar
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My home phone now has a different number - not requested.

Hi

Today there was a problem in my area with the home phone.  I checked status checker later in the day and it said all was fixed.  However, my home phone now has a completely different phone number.  I tried calling support and after failing the security 3 times as its not my number i guess, i got through to someone.  I explained the situation, it took him a minute but as he understood what the problem was the phone made weird bleeping noise and then went to dial tone.

He hasnt called back even though i gave him both numbers and im not waiting 40 minutes again to get cut off.  Please could someone help here?

Thanks

J.

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Re: My home phone now has a different number - not requested.

Hi there,

 

Sorry to hear that, this is not the experience we want you to have. 

 

Have we managed to confirm if this is a crossed line? 

 

Have we booked an engineer 

 

Kind regards 

Chris. 

 

 

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Madjamjar
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Re: My home phone now has a different number - not requested.

No, as i said, the conversation was cut off.  They didnt call me back even though i gave them the number.

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Re: My home phone now has a different number - not requested.

Hi Madjamjar 

 

We will send you a private message. 

 

Kind regards 

Chris 

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Madjamjar
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Re: My home phone now has a different number - not requested.

ok, Thank You

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