Line cord error

[Dennissarah050]

We have had a line cord error since Saturday. We have check all leads, we have swapped the phone. Nothing works but the phone is fully functional. I did a test on the line and it said it was fine. I phoned the helpline. They said maybe I needed to plug my phone into the router but we have no adapter and I have not been informed of the change over day. We need our landline working.please advise on what to do next. Thanks

[Ashleigh_C]

Hi there @Dennissarah050 

Thank you so much for your post and welcome to the community forum, it's great to have you here.

I am so sorry to hear that you have faced this issue with your landline and I would be more than happy to take a look.

Can I just check does the phone have a dial tone at all?

Is it connected at the main socket or an extension? How many other pieces of equipment are also connected here?

[Dennissarah050]

No dialing tone attached to the main socket. No other devices attached.

[Daniel_Et]

Hi @Dennissarah050, thank you for your response.

Is it possible to try plugging in another handset to see whether that makes any difference to what you're experiencing?

Regards,
Daniel

[Dennissarah050]

Already tried that. Still the same problem.

[Daniel_Et]

Hi @Dennissarah050, thank you for confirming that.

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel