I contacted virgin media last year July to notify them that I will be vacating the house due to renovations, so I did not need the broadband and TV on my package, but I wanted to keep the landline active so I don't lose my landline number. These changes were made on 19th July 2021. I have recently moved back into the property to find virgin media have disconnected my services entirely without my knowledge!
I have tried to ring virgin media and explain the issue, but keep getting passed from department to department.. No one seems to know what has happened to my account!
I want my landline reconnected to I can port my landline number to another service provider, this is just ridiculous!
