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Nickmacaree
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Flashing Red Phone Icon on router

How long is it going to take to resolve this?

It looks like nothing is being done in my opinion, nearly a week and still not fixed. As a relatively new customer I find this slightly frustrating and will be going back to BT as soon as my contract ends. The advertised speed are only possible if you are stood next to the router.

Anyway, the annoying flashing light on my hub3 and my tv will not connect. Does anyone know what the IP address should be so I can try to input it manually, as my tv is just showing zero’s?

 

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Forum Team
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Re: Flashing Red Phone Icon on router

Hi Nickmacaree, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with the service, this is disappointing to hear. 

The flashing red light is something we're aware of and will be fixed within the next couple of days. 

In regards to the speeds, is this when you're using WiFi? 

What is it like over an Ethernet cable?

Have you tried using our Virgin Media connect app to optimize your WiFi to ensure you're getting the best from our service? 

 

Emma_C - Forum Team
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Nickmacaree
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Re: Flashing Red Phone Icon on router

Next to the hub I get up to 100mb

2m away in the next room it goes to 30mb

5m away or upstairs I get a very little and streaming is impossible.

the latest issues with the red light has stopped my tv connecting therefore I can’t get on the streaming services like Netflix or Amazon. If this is to continue I’ll be going to another service provider.

when will these faults be rectified?

thanks

nick

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Forum Team (Retired) Ben_N
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Re: Flashing Red Phone Icon on router

Ah I see. That's not good.

 

We are aware of the flashing icon and are working to get a fix out ASAP.

 

Apologies for any inconvenience caused. I'd recommend trying a few of the tips found here to see if this helps.

 

Thanks

Ben_N

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