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Sue671
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Email address required!

I am at present away abroad but need to contact Virgin Media in order for them to correct an ongoing error on my account. The customer service team continually promise but do not deliver. I need an email address for customer service which will actually be read - I cannot phone at the moment as the phone bill would be too high.

Alternatively is 150 free from Canada?

 

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Very Insightful Person
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Re: Email address required!

No, this has been asked many times. VM customer services do not have an email address.

You could try online chat, as they can complete the necessary Data Protection checks required to discuss your account.

AFAIK 150 only works from within Virgin Mobile's UK network.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Re: Email address required!

Good Afternoon Sue671.

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've got an issue with your Virgin Media account and I do hope it's not putting a dampener on your trip!

 

If you can please explain what the issue is, either one of our team or our helpful superusers may be able to assist you

 

Kindest regards,

 

David_Bn

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Sue671
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Re: Email address required!

Thanks for your reply. In September I rang - as my discounts were about to end - and the bill was due to go up again anyway. I was told that if I reduced my broadband to 50 - my bill would go down £6. My broadband speed was immediately reduced - but the bill did not go down. As this was offered by a 2 different VM reps - I am absolutely disgusted - that they can act on one change but not the other. In 2 separate phone calls I have been told I should be paying £37 - I have already paid annual line rental - but the bill that has just come in was over £46. You could not make it up!

May well try live chat at some stage.

 

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Re: Email address required!

Thanks for coming back to us. 

 

Well that's never good to hear, and I am sorry that this happened. 

 

What I would need to do is send you a private message so that I could look into this further. 

 

Cheers. 

Ryan_N - Forum Team
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Sue671
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Re: Email address required!

Please do send me a private message.

Thanks!
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Sue671
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Re: Email address required!

Hi Ryan,

Yes - please do message me privately.

Thanks,

Sue671

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Re: Email address required!

I have already done so 🙂 

 

Look out for a purple envelope in the top right of your screen. 

 

Cheers. 

Ryan_N - Forum Team
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