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Usernamegone
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Cant call 111

I cannot call 111, 150 or other similar number from my landline. I doubt I could call 999 if I needed to.

how do I trace where the problem is and who needs to fix it.

I use virgin for internet and landline only. 

This should have been a quick call to customer services but that seems to be impossible.

I am finding no help from virgin and any chat or support lines are very poor. 

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Re: Cant call 111

Hi Usernamegone,

 

Thanks for posting and welcome to the community 🙂

 

I'm sorry to hear of the landline issues. I've ran a background check here and there seems to be no issues. Is this now resolved or do you need further help?

 

Kind regards,

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Usernamegone
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Re: Cant call 111

Issue is not resolved...”the number you have dialled has not been recognised”.

 

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Re: Cant call 111

Hi Usernamegone,

 

Thanks for coming back to me. Sorry to hear it's still ongoing. Just gonna run through a few diagnostics;

 

Do you have a dial tone on the landline? 

Is your phone line plugged directly into the wall, or via an extension?

Have you got any other pieces of equipment plugged into the landline? These can be other telephones, faxes etc

Can you also unplug the phone line for me, wait two minutes, and then replug in.

 

Let me know how you get on 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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