I know that I'm not with virgin, but my father is. So i have to use his broadband for the time being before i move out. He is on a 200mb deal but when i try to download something on my Xbox one i am getting from 1-15mb which is absolutely ridiculous. So can someone help, please?
Sorry for the problems you're experiencing with your connection at the moment. I've just tested your equipment and noticed that your SNR levels are out of range and you're also getting quite a few time-outs. Let's arrange for an engineer to call around to get this resolved. I'll send you the appointment info via PM (purple envelope, top right).
Catch you soon,
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