We have had virgin for about a year and a half, there has been countlesss problems with ping on my online gaming, slowing down use on my laptop and phone etc. It is a joke that they don’t do anything to help fix this. I have an Xbox and a PS4 and the same problem keeps arising you have been been discounted to servers. This is by far the worst internet I have ever used and wouldn’t recommend it to anybody.
Sorry for the connection problems you're experiencing, I appreciate it's frustrating. We'll need a bit more info so we can correctly diagnose this fault. Are you playing via your wireless or hard-wired connection? Except for your consoles, how do your other devices perform?
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