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Joss_Edwards
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Constant Packet loss with intermittent connection

Over the past few weeks I've been experiencing very bad packet loss while gaming which has resulted in getting kicked out of parties and games. I've followed all steps to try and fix it but it is only a temporary fix that lasts a day at the most. Also about a month ago I had a 2g and a 5g option and it went. Now it just give me the default Wi-Fi and says weak security.

Need help.

Below is the router status

Network Log

Time Priority Description

30/09/2020 06:52:6criticalNo Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 18:49:59Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 18:45:52criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 15:50:8Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 14:37:48criticalNo Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 14:17:59Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 14:16:49criticalNo Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 14:14:10Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 14:13:32criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 09:48:17Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 09:44:4criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 06:32:3Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 22:39:51criticalNo Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 10:53:29Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 10:12:56criticalNo Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 10:08:55criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 10:06:58Warning!Lost MDD Timeout; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 10:06:57criticalSYNC Timing Synchronization failure - Loss of Sync; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 07:58:42criticalNo Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 03:13:12Warning!RCS Partial Service; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 
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Zoie_P
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Message 2 of 11
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Re: Constant Packet loss with intermittent connection

Hi Joss_Edward,

Welcome to forums and thank you for your first post 🙂
I am sorry to hear you are having issues, could you set up a BQM live link and we can look at your packet loss.

Thanks

Zoie

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Joss_Edwards
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Message 3 of 11
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Re: Constant Packet loss with intermittent connection

https://www.thinkbroadband.com/broadband/monitoring/quality/share/747cc4be2436d0415ce2c2a8e348ec279110b0f2

Hi Zoie thanks for the reply, i have set up a live BQM link above. 

Many thanks 

Joss

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Joss_Edwards
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Re: Constant Packet loss with intermittent connection

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Alex_RM
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Re: Constant Packet loss with intermittent connection

Hi Joss_Edwards,

 

Sorry for the late reply,

 

I've checked your BQM and it's all blocked out, can you confirm if the hub is connected currently?

 

Alex_Rm

Joss_Edwards
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Message 6 of 11
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Re: Constant Packet loss with intermittent connection

Hi, try this one my hub is connected currently.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/747cc4be2436d0415ce2c2a8e348ec2791...

let me know if it works 😉

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Alex_RM
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Re: Constant Packet loss with intermittent connection

Thanks Joss_Edwards 🙂

 

I'm going to arrange an engineer visit for the drop outs, as there are no issues showing from our side.

 

You can view the time and date of the appointment via your online account here

 

Let me know how you get on after the visit.

 

Alex_Rm

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Message 8 of 11
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Re: Constant Packet loss with intermittent connection

Thank you,That would be great. When will the time and date of the appoinment show?

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Alex_RM
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Re: Constant Packet loss with intermittent connection

You should be able to view the appointment via your online account on the link I've given 🙂

 

Alex_Rm

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Joss_Edwards
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Message 10 of 11
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Re: Constant Packet loss with intermittent connection

Its not showing the appoinment it just takes me to the my virgin media home page screen, what account has it been sent to?

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