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smike606
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Message 1 of 18
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old email account

how do I get my old (2yrs) old virginmedia.com email account back

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Superuser
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Message 2 of 18
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Re: old email account

If you have a current broadband account with VM phone up and ask, if you do not have a broadband account you cannot get it back






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MissPasko
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Message 3 of 18
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Re: old email account

Two years is not old.

Do you have an active VM broadband service?  If so, can you access my.virginmedia.com, and see what is showing in My Account >> My Profile?

Let us know more about what you are trying to do and where you are getting stuck (don't divulge personal details).  It may be that the community members can help you, or if not, the Forum Team (VM employees) will ask for more information when they get to this thread in about a week.

 


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Have we solved your issue? > click 'Mark as Helpful Answer'
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smike606
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Message 4 of 18
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Re: old email account

Hi thanks for reply I,m trying to reinstall lightroom but lost serial.number and adobe will only send it to me on my old virginmedia.com address which I have used for a few years. 

regards mike

 

ps yes my broadband is with virginmedia but is a new account from march 2018

 

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Superuser
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Message 5 of 18
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Re: old email account

Virgin may be able to help recover the old address, but to do so they would have to link it with your current broadband account, overwriting all your current email addresses.

That's assuming the old address hasn't already been deleted.  They'd need to check for you.

Sit tight and wait for the Forum Team, be aware that it can take them up to 7 days to get here.

Tim

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Only use Helpful answer if your problems been solved.

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smike606
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Message 6 of 18
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Re: old email account

thanks will they contact me now or do I need to contact them ?

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Superuser
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Message 7 of 18
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Re: old email account

"Sit tight and wait for the Forum Team" (message 5 above)

What do think that means? The Team will contact you by a further post in this thread. Each time you ask a question that needs to be answered or you post yourself you go to the back of the queue. So don't post again please. You'll learn rapidly how this kind of Community forum works!


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Tick an answer as "helpful" only when the problem is solved
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I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Superuser
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Message 8 of 18
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Re: old email account

They'll post on here and send a private message through the Forum to gather the info they need.

Don't message them out of the blue, they will get here, but they answer in date order so you do need to be patient.

Please remove the helpful answer tag from my previous post.  If you want to give thanks use Kudos,  Helpful answer is actually used to mark the solution.

Tim

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Only use Helpful answer if your problems been solved.

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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 9 of 18
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Re: old email account

Hi smike606,

Thanks for waiting for us to reach you Smiley Happy  I shan't know until I look whether or not we can restore access to your old email account. I've sent you a PM (purple envelope, top right) so that I can obtain the information necessary to investigate this Smiley Happy


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 10 of 18
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Re: old email account

Update = email addresses on former VM account now linked to current VM account Smiley Happy


Jen
Forum Team