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sparkie135
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delete ntlworld email account

Hi I have an old ntlworld email account that I would like to be deleted. I no longer use it but as it is linked to gmail I get lots of spam on it.

Could anyone help out?

Cheers

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Very Insightful Person
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Re: delete ntlworld email account

Provided the e-mail address is not your primary e-mail address which is used for logging into My VM  and it is associated with your current current VM broadband account you should be able to delete it yourself in My Virginmedia. 

If this doesn't work or you are no longer a VM broadband customer then wait her for a VM Forum Team to pick up the thread - about a week - and they will help you out.



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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sparkie135
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Message 3 of 6
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Re: delete ntlworld email account

Hi

Thx for your reply.

I believe it is an orphaned email account. I left van a year ago and then came back. It is not my primary email for VM any more and does not appear when I log in. 

 

 

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Forum Team (Retired) Jen_A
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Message 4 of 6
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Re: delete ntlworld email account

Hi sparkie135,

If the email address is on an inactive VM account and should have auto-closed before now, then we can get this sorted out for you. Please reply to my PM (purple envelope, top right) and I'll get back to you 🙂


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 5 of 6
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Re: delete ntlworld email account

Hi sparkie135,

Just to confirm that this is now resolved - email address no longer exists 🙂

Regards,


Jen
Forum Team



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sparkie135
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Re: delete ntlworld email account

That’s great. Thanks so much for your help!