Webmail access is repeatedly a mess, i have no problem whatsoever getting on the VirginMedia website, and no problem logging in to my account, but the moment i try and click on EMAIL in get the three dots followed inevitably by a message saying i cannot be connected and to try again later
i am using Safari on a mac running 10.13.6 and have ad blockers, but quite frankly being asked to switch them off does not make sense .... we are all going to be moving to a permanently ON state in the near future, in order to keep our sanity, and so your apps should work even if i have an ad blocker running
as i said, i have no problem getting to the VM website, nor logging in, so this should not be any sort of hurdle
it sometimes works, it often doesn’t
so it would appear as tho some attention should be given to why this is repeatedly causing problems
as an aside, it is quite funny that the STATUS page is now, finally, containing links to software that can solve the relevant problem, but there is NO STATUS to whether the WEBSITE IS WORKING AS IT SHOULD ... maybe that is something that can be added ... hopefully sooner rather than later
@aaaashy wrote: ⋮ i am using Safari on a mac running 10.13.6 and have ad blockers, but quite frankly being asked to switch them off does not make sense .... we are all going to be moving to a permanently ON state in the near future, in order to keep our sanity, and so your apps should work even if i have an ad blocker running ⋮
If as part of a troubleshooting process add-ons / extension have been disable you can re-enable them later.
so you think i should have to alter MY settings because you guys have not got a better coder????????
the important fact here is that an AD BLOCKER should not even be distracted by your website if it is not covered in ads, and why should it anyway, because I AM A CUSTOMER WHO DOES NOT REQUIRE ANY ADS, I HAVE BEEN WITH YOU FOR THE LAST 30 YEARS
so, as i said before i really do not think an ad blocker should affect my being able to access my own webmail
and quite frankly i do not believe that is the issue here anyway, because it is intermittent ... this seems like a lazy way to suggest that i am responsible for the problem
which means that VM is not dealing with the issue ... which for a company that makes its money from the internet/software is a big NONO imho
Generally no extensions need to be disabled as clearing Virgin Media's cookies usually resolves the issue. Is there a specific reason why you think ad blockers are an issue, apart from it being mentioned in this thread here?
As to questions directed at Virgin Media be aware it may take them a few hour / days to work their way through to your post.