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Message 21 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Someone on twitter said they were told it was a national issue 24/48 hrs to resolve, trying to see if I can get virgin to respond on twitter now to confirm this is true and that they are working on this. 

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Message 22 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Export your emails to a PST file. They can then be opened in outlook if you have it. I’ve just done it in readiness for stopping paying vm any more of my hard earned cash!! It’s a liberty, made worse by their apparent apathy. Considering the other options. All cheaper, as you say. 

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Message 23 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Well mine has been down for 4 days now. So a week to sort it??? Even if they do I’m off. It’s a principle for me. 

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Message 24 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Ok thanks. I didn't think of that. I wasn't aware that you could export to an outlook PST file from the webmail app, but I guess it makes sense.

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Message 25 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Hi @Swisstony 

Sorry to hear you're experiencing this problem with your mailbox. 

I would like to assist in getting this resolved and have sent you a private message so I can run some further diagnostics. 

Thanks,

Dean C

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Message 26 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Not sure you can from webmail. Sorry if I misled you. Mine were all in outlook so I’ve saved them as I think they’ll be wiped if I leave vm altogether. 

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Message 27 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Hi @Disneyhunt 

We're very sorry about the webmail issues you've been experiencing. 

I've sent you a private message so we can run some further diagnostics on your account. 

You will be able to access your private messages by clicking on the purple envelope on the top right hand side of your screen.

Regards,

Dean C

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Message 28 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Aha!

My e-mail is back up. Just checked.

 

 

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Message 29 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

Melissa fixed it an hour ago...many thanks Dean.

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Message 30 of 33
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Re: Webmail 403 / Mailbox Unavailable errors

That's good to hear.... Mines still not working though 😭