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dante01
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Message 11 of 22
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Re: d ask Virgin Media

There's is a way to prevent me losing the old email address and account, but it would require me to ressurect the old VM account I transferred from and then close the new account I cannot curretly register a new My Virgin Media account for. It would be the only way to save the email without having a new My Virgin Mdia account to transfer it to. This option will be my last resort option if Virgin Media cannot rectify the issue they are having with the My Virgin Media registration website.

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Message 12 of 22
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Re: d ask Virgin Media

Thanks for your post dante01

I have just checked on your IT Ticket and we have a fix date of the 21/08/19

I will keep an eye on this ticket and update you as soon as i have any news 

Gareth_L

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dante01
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Message 13 of 22
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Re: d ask Virgin Media



@Gareth_L wrote:

Thanks for your post dante01

I have just checked on your IT Ticket and we have a fix date of the 21/08/19

I will keep an eye on this ticket and update you as soon as i have any news 

Gareth_L


I'm assuming this is in reference to my current outstanding ticket: P009501507?

Thank you for the update on the status of my ticket/issue. 

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dante01
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Message 14 of 22
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Re: d ask Virgin Media

I'm very happy (elated even) to announce that I can now  register for a My Virgin Media account Smiley Happy

 

Received a phone call earlier from Virgin Media informing me that the issue had been addressed and fixed. The team operative I conversed with is now proceeding with conveying my old ntlworld email to my new online account.

 

Despite the long wait, I'd like to thank those customer service representatives that took the time to engage with me and persue this matter on my behalf.

 

Thank you.

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Message 15 of 22
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Re: d ask Virgin Media

Hello dante01

That's great news 

Sorry it has taken a bit longer than expected to fix 

Can you please let us know how the latter goes on with your old email address being brought over 

Gareth_L

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dante01
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Message 16 of 22
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Re: d ask Virgin Media

The operative I spoke with said the transfer would take him about an hour to complete and he'd telephone me back after he'd done it. This was over 3 hours ago. 

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dante01
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Message 17 of 22
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Re: d ask Virgin Media

Amazing. Why offer to call back if not actually going to call back? I never asked him to do this or expected it. Anyway, no one called back and the email hasn't been transferred so I expect that I'll have to phone Virgin Media yet again to chase this up.

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Message 18 of 22
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Re: d ask Virgin Media

Hello dante01

 

Let me have a look at this for you and see whats happening with the IT Team 

 

Gareth_L

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dante01
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Message 19 of 22
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Re: d ask Virgin Media


@Gareth_L wrote:

Hello dante01

 

Let me have a look at this for you and see whats happening with the IT Team 

 

Gareth_L


 

 

Thanks

 

 

I'm not sure as to whether the person I spoke with was from the IT team though, but I'm assuming whoever he is then they'll be some record of his call to me and his subsequent actions?

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dante01
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Message 20 of 22
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Re: d ask Virgin Media

The representative I talked with yesteray raised a ticket for this to be done by the IT team: P009437361. The person I talk with today suggested that the process can take up to 48 hours to complete.

 

Still no idea as to why the person I initially spoke with yesterday said that they'd call back, but glad that the ticket was raised.

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