on 10-07-2023 15:07
A week ago I phoned the VM helpline about the above. I can get into my primary email address, but not my secondary. I've tried both new and old passwords countless times to no avail. I was told that they'd look into it and it would be fixed after 5 days, which it isn't. I need to access my secondary email inbox for tickets, travel documents etc. Can someone from VM sort this out? Thanks.
on 10-07-2023 16:05
The above highlighted error message can usual be resolved by:
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on 10-07-2023 19:43
Thanks for the suggestion. That didn't work, unfortunately.
on 10-07-2023 19:55
Hello fionauk2
Thanks for trying the tips above, sorry it didnt work.
I would like to take a look from our side and see if we can get access for you again.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
on 11-07-2023 09:00
This is now the third time that I've posted in here trying to get a VM rep to respond. Yesterday, someone responded by private message, I replied, and then they never got back to me.
For about ten days now, I've not been able to access my secondary email address. I've tried all the fixes suggested to no avail - I can't get the information I need without talking to someone from VM. Can someone please respond? Thank you.
on 11-07-2023 12:23
Hello - I have exactly the same issue as the OP with my secondary email address. I have also tried the suggestion above, to no avail. Could someone look into this please or at least tell me how to raise an issue with support? Many thanks.