If I go to https://mail.virginmedia.com I can log in using my Password and see all my emails.
However I use Thunderbird for all my Virgin / Ntlworld emails. I have two NTL emails that have the same error messages when I try to get their emails from the server. The first one says Authentication failed and when I click ok I get the second one. It has three options Retry, Enter New Password and Cancel. If I choose New Password and enter the password I used to to log in to https://mail.virginmedia.com and I tick the box to use the Password Manager to remember the password the Login Fails and the same box returns.
If I go via https://www.virginmedia.com/my-virgin-media and then Sign In to one of the problem emails, click on Account Settings then Account Details and scroll down to the bottom of the page there is a box for Virgin Media Mail.
Clicking on Manage takes me to Mailbox App password management. At the bottom of the page is a button to generate a new app password. Clicking on this will generate a new app password. Copying and pasting it as the new Password and I can then get my emails for the two problem email addresses.
Now I need to know how to remove or delete it so I can again use the same password I use to get to my emails on the server.
@Robflh wrote:⋮
Now I need to know how to remove or delete it so I can again use the same password I use to get to my emails on the server
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Once an account's App Password is generated it cannot be removed.
FYI: use the:
- Account Password when signing into webmail
NB if “Adding email account” is select to add a Virgin Media email account then use the App Password if set otherwise use the Account Password - App Password with other email clients, i.e. Thunderbird or similar client
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