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reeshes18
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Message 11 of 21
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Re: Close old email address


@Gareth_L wrote:

Hi reeshes18

I have just checked the request now and we have an estimated fix date of 20/06/2019

Gareth_L


Please can I have an update on the completion date as it’s still active. Thank you

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reeshes18
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Message 12 of 21
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Re: Close old email address

Still after an update please!!!!

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Message 13 of 21
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Re: Close old email address

Hi Reeshes18,

 

Thank you for coming back to us, I am sorry that the email hasn't been deleted yet.

 

I have checked the I T ticket and this still shows as fix date 20/06/2019, there is a back log and we are around 5 days behind.

 

Thank you very much for your patience, our team will get this resolved as soon as possible.

 

Kind regards

 

Paul. 

 

 

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reeshes18
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Message 14 of 21
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Re: Close old email address

Thank you Paul. Is that 5 business days or 5 days from today?

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Message 15 of 21
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Re: Close old email address

Hey, 

It would be five working days Smiley Happy 

Emma_C - Forum Team
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reeshes18
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Message 16 of 21
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Re: Close old email address

The email account is still active. This has been going on long enough. There are some accounts I cannot close or change my email with and there is still suspicious activity going on. I cannot send emails through it but it’s still receiving emails. I honestly don’t know what to do next. The stress this is putting me through is ridiculous. Please can someone just get this email account closed!!

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Message 17 of 21
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Re: Close old email address

Hello reeshes18

I have escalated this with our IT department this morning 

As soon as I have an update I will be in touch 

Sorry again for the delay 

Gareth_L

 

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reeshes18
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Message 18 of 21
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Re: Close old email address

I’m assuming you still haven’t heard back from them. Is it normal for it to take this long?

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Message 19 of 21
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Re: Close old email address

Hello reeshes18

Sorry this is not normal for it to take this long 

Our IT team have been busier than normal recently 

Gareth_L

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reeshes18
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Message 20 of 21
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Re: Close old email address

I no longer have access to the email on my phone but when checking the website you advised me to use (http://mailtester.com/testmail.php) it’s still showing as active. 

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