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lifonly
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Cannot send virgin media or ntlworld Email from mobile

I cannot send any emails from my ntlworld or virginmedia email accounts on my mobile but I can send from my other email accounts. Keep getting error back There was a problem connecting to the server. I have also checked The account settings and are all okay but when I verify account i get incoming settings are okay outgoing I get Unable to connect to email server to verify your account information, no response from server. This i get on wifes and sons phones to. It seems to be virginmedia, ntlworld accounts that are affected. Any suggestions?

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sharonmciver
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Re: Cannot send virgin media or ntlworld Email from mobile

Hi

my ntlworld acc stopped sending emails 2 days ago saying “username or password is incorrect” although they’re both correct and I can still send emails fine direct from virgin media. My daughter has deleted from my phone and reset but still not sending. 

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lifonly
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Re: Cannot send virgin media or ntlworld Email from mobile

Mine has started to work again with no intervention. 

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Paul_DN
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Re: Cannot send virgin media or ntlworld Email from mobile

Hi sharonmciver,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your emails  .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

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sharonmciver
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Re: Cannot send virgin media or ntlworld Email from mobile

Mine has also started to work again.  First time this has happened and I’ve had ntlworld email for years. I’ve recently changed to iPhone tho and a lot of this type of query looks like iPhone/pad problems

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Paul_DN
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Re: Cannot send virgin media or ntlworld Email from mobile

Hi Sharon,

 

Thank you for coming back to me and for the update, glad to hear it is now working.

 

Regards

 

Paul.

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