It is my primary virgin media mail account and is listed in the services section.
I cannot get to a place to change my password as when I press to go to the mail section of the site I get the message shown in the first photo (hopefully varieties now) I can’t Seem to circumvent this screen / message.
Also I regularly clear my cached history. I don’t know if this will help but shortly before this started happening I noticed several returned mail messages. I did not send these messages nor are the email addresses any that I recognise.
Thanks, those answers help. You are probably going to need the Forum Team to get your mailbox unlocked, and password reset. They will get your personal details by private message, just wait for them to contact you.
This might help you, not sure if you can do it yourself at this stage.