On Friday the 1st of February, my partner received a call that appeared to be from Virgin Media, asking to speak to me. He said I wasn't available and that they should just talk to him (I'm Autistic and this is our usual way of doing things) and so they did, without getting any confirmation from myself (usually when it comes to official business, I need to give my consent for someone else - be it my partner or my mum - to speak on my behalf) which was a bit peculiar.
They then went on to say that someone was going to be moving into our house and that we'd be moving out so the new tennant wanted info on what the wifi coverage is like in our area? Or something like that, I can't remember exactly. They had my full name and address correct.
But this notion of us moving house was totally wrong. We have not in any way expressed a desire to move. We have rented this property for many years and we don't intend to give it up any time soon.
I am concerned as to what went on. I'm asking the community first because I can't find a straightforward way to contact Virgin myself - I am most comfortable with typing out my whole problem like you do with other sites. But for here I can only find conversation-type-contact like phonecalls or text chat. So asking people's opinion first seems sensible before I bite the bullet and contact Virgin directly.
We've had enough issues recently with Virgin and their outrageous 0.25mbps (that is not hyperbole, I literally do mean ¼mb) download speeds recently without extra stuff causing us problems.
I can't imagine virgin doing this it's difficult enough to get them to phone you back let alone phone a 3rd party on someone else's behalf, also I would have thought it would break the data protection act in some way
Sorry to hear of the experience that you've had here, this sounds really odd. We would never call and require this information as we can see the details from out end. Can you confirm what the number was that called you?