TV 360

[Mocath22]

So as my current contract was expired I was offered new contract with TV 360 and the latest remotes 

However as I understood my current TV box would be updated and all I had to do was pair the remotes 

Fast forward to today , remotes won't pair , TV services are down and I phoned for technical help to be told 3 different things 

First call , nothing to be done, up to 5 days tiil its fixed

Second call , reboot , still not working,  nothing  to be done 

Third call , told I need an engineer and a new TV 360 box to match remotes! Then cut off when I questioned this 

Now totally confused as was informed my current box would be sent 'a download' and remotes would only need paired , 

Can anyone advise? TIA

[Mocath22]

To add the price agreed was not correct,also had to phone to get that sorted! Still waiting on confirmation if price is now agreed price 

Anything else? 

[Matthew_ML]

Sometimes we do update the box to a 360 instead of sending one out, if you had a V6 before hand it has most likely been updated to a 360.

I will send you a PM so we can look into all of this. Cheers 

[Mocath22]

What are you no understanding here? 

You haven't updated anything despite agreed deal 

Like I said mis sold contract , look into it? Seriously? Good luck!

[Matthew_ML]

I have sent you a message if you want me to look into this please reply back to the message.

As mentioned we pretty much update all the V6 box to a 360 your box will be using 360 software so you will have what was promised.

Please do reply back if you want me to look into. Cheers 

[Mocath22]

I don't have what was promised,neither 360 or agreed price ! 

Deny it all you like , those are the facts! Mis sold contract 

[Mocath22]

Still no response from Virgin Nefia,still no tv service,price still not changed 

'Mod' who replied had done nothing , as expected 

Mis sold contract 

[Mocath22]

Just off phone again, apparently fault is mine and I will be charged for a technician 

You couldn't make it up!

[Matthew_ML]

Hey Mocath22,   I have just replied to your PM. 

Replies aren't instant on here sorry. 

Please check it out when you can. Cheers 

[Mocath22]

So to update , still have no TV service on second box , still no new contract confirming actual price agreed 

Countless calls to CS, hours on hold , inept advisers , conflicting info 

Virgin offer 40 quid for inconvenience? 😆 

[Matthew_ML]

Hey Mocath22, thank you for reaching out.

As mentioned in the PM we have given you some options on this, please reply to the PM when you can. Cheers