Paying for 500mbps but getting 200mbps

[Danosaur]

Hi,

I have been having good broadband quality from you recently so I haven't had any need to resolve any problems. Which is good.

However, for some reason I ran a speed test the other day and found I was only getting speeds of 200Mbps. I have been upgraded to 500Mbps for about a year apparently with Volt M500.

I have checked every day since and switched off the modem and restarted it and I still getting 200Mbps.

Is there a reason I have not been getting what I'm paying for?

[Robert_P]

Thanks for the update Danosaur and glad to hear you have gotten to the bottom of the issue with the help of the forum members 🙂

Rob