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Paying for 500mbps but getting 200mbps

On our wavelength


I have been having good broadband quality from you recently so I haven't had any need to resolve any problems. Which is good.

However, for some reason I ran a speed test the other day and found I was only getting speeds of 200Mbps. I have been upgraded to 500Mbps for about a year apparently with Volt M500.

I have checked every day since and switched off the modem and restarted it and I still getting 200Mbps.

Is there a reason I have not been getting what I'm paying for?



Thanks for the update Danosaur and glad to hear you have gotten to the bottom of the issue with the help of the forum members 🙂