No broadband service - two weeks to fix

[mattroyall]

I have no subscribed to the fastest broadband services that has slowly been grinding to a halt. Technician was called out and diagnosed that it is due to a faulty wire from the cab unit to the property that needs replacing. Earliest date that this could be carried out is 30th May - so until this date I have no effective broadband or TV service for that matter and yet still paying Virgin Media for the premium service whilst it is down. This cannot be right!

[Paul_DN]

Hi mattroyall,

Thank you for reaching out to us in our community and welcome, sorry to hear your services have not been great and that this is down to the main cable needing to be replaced, we are sorry for the delay in getting this resolved, we will always get this done on the next available appointment, apologies we were unable to get an earlier slot.

Regards

Paul.