Hub 3

[dunne6]

Hi

The red led on the base of my Hub 3 is constantly on red? Is this correct? It is on an open shelf and out of direct sunlight. It has been turned on and off umpteen times.. We cannot connect the VM Connect app to the hub. Is this related to the issue. Customer service have raised an IT ticket for the latter but wondering if the advisor missed the fact the light was on constant red? It is a few years old. Do I need a new router? It doen's feel warm so dont think it's overheating.

Any ideas? VM if you're listening please send me a new router or a technician. Ta.

[Sabrina_B]

Hi @dunne6 👋.

Thanks for reaching out to us. Apologies for the red light issues that you are facing. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina